Customer Service
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Terms and Conditions
Effective Date: 01st of February 2025
This website is operated by ELBER Pvt Limited ("we", "us", "our"). By accessing or using this site and/or purchasing products or services from us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use this website or our services.
Section 1 - General Conditions
- Acceptance of Terms:
By using our website, you represent that you are at least the age of majority in your jurisdiction or have obtained parental/guardian consent. You agree not to use our products or services for unlawful purposes, including but not limited to violating intellectual property laws, engaging in fraudulent activities, or distributing harmful materials. Any breach of these Terms may result in immediate suspension or termination of your access to our website and services. Legal action may also be pursued if necessary. - Changes to Terms:
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use constitutes acceptance. It is your responsibility to periodically review these Terms for updates. We may notify you of significant changes via email or website announcements. Any changes made to these Terms will apply to all users immediately unless stated otherwise.
Section 2 - Products and Services
- Product Accuracy:
We strive to provide accurate descriptions and images of products. However, due to manufacturing updates, differences in display settings, or typographical errors, actual product details may vary. Prices and availability are subject to change without notice, and we do not guarantee that all products displayed on the website will be available at all times. Any information provided on the website is for general guidance only and should not be relied upon without verification. - Order Limitations:
We may limit or cancel quantities purchased per order at our discretion, especially if orders appear to be placed by resellers, distributors, or entities violating our policies. If your order is modified or canceled, we will notify you promptly via the contact information provided at the time of purchase. - Usage Restrictions:
Products are sold for lawful use only. Customers are responsible for ensuring compliance with local regulations regarding the purchase, use, and possession of our products. Products must not be used in applications involving life-support systems, emergency response systems, or other critical systems where failure could lead to harm.
Section 3 - User Accounts
- Registration:
Users must create an account to access certain services. During registration, you must provide accurate, current, and complete information. Failure to do so may result in suspension or termination of your account. - Responsibilities:
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access or use of your account to mitigate potential harm. - Account Termination:
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or misuse our services. Inactive accounts for an extended period may also be subject to termination, with prior notice provided to the user.
Section 4 - Payments and Billing
- Accuracy:
You agree to provide accurate and complete billing information, including your name, address, and payment details, at the time of purchase. - Payment Methods:
Payments are processed securely. We accept various payment methods as displayed during checkout. Credit card details are encrypted and handled in compliance with industry standards. - Disputes:
If you have any concerns or disputes regarding a payment, please contact us immediately. We aim to resolve issues promptly and fairly. Unauthorized transactions should be reported to your payment provider and our support team for investigation.
Section 5 - Shipping and Returns
- Shipping:
Orders are shipped to addresses compliant with our policies and applicable laws. Shipping timelines are estimates and may vary due to unforeseen circumstances such as weather delays, customs issues, or carrier disruptions. - Returns:
Returns and exchanges are considered on a case-by-case basis. Items must be returned in their original condition and packaging. Refunds or replacements are not guaranteed and are subject to inspection. Return shipping costs are generally borne by the customer unless the return is due to a fault or error on our part.
Section 6 - Privacy Policy
- Data Handling:
Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. We do not share your data without consent unless required by law.
Section 7 - Limitations of Liability
- Website Usage:
We are not liable for interruptions, errors, or damages resulting from your use of our website, including technical issues, malware, or malicious attacks. - Product Warranties:
Products are sold "as is" without express or implied warranties unless specified otherwise. Warranty claims must be submitted within the specified timeframe and may require proof of purchase.
Section 8 - Third-Party Tools and Links
- Third-Party Tools:
We may provide access to third-party tools or software. These tools are provided "as is" without warranties, representations, or conditions of any kind. - Third-Party Links:
Our website may include links to third-party websites. These links are provided for convenience and do not imply endorsement.
Section 9 - User Content
- Feedback and Submissions:
By submitting comments, feedback, or other materials to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and distribute such content. - Content Moderation:
We reserve the right to edit, remove, or refuse user-submitted content that violates these Terms or our guidelines.
Section 10 - Prohibited Uses
You are prohibited from using our website for:
- Unlawful purposes or soliciting others to engage in unlawful activities.
- Uploading harmful code, such as viruses or malware.
- Harassing, abusing, or discriminating against individuals.
- Spamming, phishing, or scraping data without authorization.
Section 11 - Modification of Services
We reserve the right to modify or discontinue services at any time without prior notice.
Section 12 - Reference Materials and Tutorials
- Availability of Resources:
ELBER Pvt Limited provides access to various reference materials to support product usage and enhance customer experience. - Usage Guidelines:
These materials are offered "as is" for informational purposes only. Users are responsible for ensuring compliance with relevant standards.
Section 13 - Severability and Entire Agreement
- Severability:
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid and enforceable. - Entire Agreement:
These Terms, along with our Privacy Policy, constitute the entire agreement between you and ELBER Pvt Limited.
Section 14 - Governing Law
These Terms are governed by the laws of Sri Lanka. Any disputes will be resolved exclusively in the courts of this jurisdiction.
Section 15 - Contact Information
For questions or concerns regarding these Terms, contact us:
ELBER Private Limited
Email: contact@elber.lk
Website: www.elber.lk
Phone: +94764488301