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          Order Delivery & Shipping Policy

          Effective Date: 01st of February 2025

          Processing Time

          Orders are generally processed and dispatched within 0-1 business days upon receipt of payment. We strive to ensure timely shipping; however, processing times may vary depending on order volume, availability, and unforeseen circumstances.

          Shipping Methods

          We ship exclusively through reputed courier services to ensure reliable and secure delivery. Shipping timelines vary based on destination and courier service availability.

          Shipping Fees

          • Shipping fees include handling, packaging, and delivery costs.
          • Handling fees are fixed, whereas transportation fees vary based on the total weight and destination of the order.
          • For cost efficiency, we advise grouping multiple items into a single order, as we cannot merge separately placed orders. Shipping fees will apply to each order individually.

          Packaging & Safety

          • We take special care in packaging orders to ensure their safe delivery. Fragile items are given additional protective packaging.
          • While we ensure secure packaging, the risk of loss and title for the items pass to the customer upon delivery to the shipping carrier.

          Delivery Timelines

          Estimated delivery times vary depending on the shipping location and courier service. Delays may occur due to weather conditions, customs clearance, or courier-related issues. Customers will receive tracking details once the order is dispatched.

          Order Tracking

          A tracking number will be provided once the package is shipped, allowing customers to monitor their shipment status in real-time.

          Shipping Restrictions

          • We currently ship to [List of Countries or Specific Regions if applicable].
          • ELBER Pvt Limited is not responsible for delays due to incorrect shipping addresses provided at checkout.

          Damages & Missing Items

          • If your order arrives damaged, defective, or with missing items, please contact our support team within 3 days of receipt with photo evidence.
          • Refunds or replacements for lost/damaged items will be subject to investigation by the courier company.